Privacy Policy

Last Updated: March 31, 2025

This Privacy Policy describes how Navireloxum ("we", "us", or "our") collects, uses, stores, and discloses information about you when you access or use our website, platform, and related services (collectively, the "Services"). By using our Services, you acknowledge that you have read and understood this policy.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide Directly

• Account Registration: Name, email address, password, and contact details when you create an account.
• Enrollment and Participation: Information submitted when registering for seminars, courses, or discussion forums.
• Communications: Messages, feedback, support requests, and correspondence you send to us.
• Payment Information: Billing details processed through third-party payment providers. We do not store full payment card data.
• Profile Information: Optional details such as professional background, areas of interest, or biographical information.

1.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform, clicks, and navigation paths.
• Device and Technical Data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
• Log Data: Server logs recording requests, error reports, and activity timestamps.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, pixel tags, and similar technologies as described in our Cookie section below.

1.3 Information from Third Parties

• Authentication providers if you choose to sign in using a third-party account.
• Analytics and advertising partners who share aggregated or pseudonymous data about your interactions.
• Publicly available sources used to verify or supplement information you have provided.

2. How We Use Your Information

We use collected information for the following purposes:

• To create, manage, and maintain your account and access to the Services.
• To process enrollments, payments, and deliver educational content.
• To facilitate seminar participation, discussions, and peer interaction features.
• To communicate with you regarding your account, updates, and service-related notices.
• To send promotional materials, newsletters, and event notifications, where you have consented or where otherwise permitted.
• To analyze usage patterns and improve the performance, design, and content of the platform.
• To detect, investigate, and prevent fraudulent activity, security incidents, and misuse.
• To comply with applicable legal obligations and respond to lawful requests from authorities.
• To enforce our Terms of Service and other applicable policies.

3. Legal Bases for Processing

We process your personal information based on one or more of the following grounds:

• Contractual Necessity: Processing required to fulfill your enrollment, provide access to content, and deliver the Services you have requested.
• Legitimate Interests: Processing for purposes such as platform security, fraud prevention, product improvement, and direct marketing, balanced against your rights and expectations.
• Consent: Where you have given explicit consent, such as subscribing to marketing communications or enabling optional tracking features.
• Legal Obligation: Processing necessary to comply with applicable laws, regulations, or enforceable governmental requests.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and enhance the Services. These include:

• Essential Cookies: Required for core functionality such as authentication, session management, and security.
• Performance Cookies: Used to measure usage patterns, identify errors, and improve platform stability.
• Functionality Cookies: Allow the platform to remember your preferences and personalize your experience.
• Analytics Cookies: Provided by third-party services to collect aggregated data about user behavior.
• Marketing Cookies: Used to deliver relevant content and measure the effectiveness of communications, where applicable.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Services.

5. Sharing and Disclosure of Information

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We engage trusted third-party vendors who assist in operating the platform, including hosting providers, payment processors, email delivery services, analytics tools, and customer support platforms. These parties are contractually bound to handle information only as directed by us and in accordance with appropriate data protection standards.

5.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity, subject to the same privacy commitments described in this policy.

5.3 Legal Requirements

We may disclose information where required by law, court order, regulatory authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 With Your Consent

We may share your information with third parties when you have explicitly authorized such sharing.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Criteria used to determine retention periods include:

• The duration of your active account or participation in the Services.
• Applicable legal, regulatory, or contractual obligations.
• Legitimate business purposes such as dispute resolution, audit trails, and fraud prevention.

When information is no longer required, we securely delete or anonymize it in accordance with our data management procedures.

7. Data Security

We implement technical and organizational measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include encryption of data in transit and at rest, access controls, regular security assessments, and employee training on data handling practices.

No method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal and contractual constraints.
• Portability: Request that we provide your information in a structured, commonly used, machine-readable format.
• Restriction: Request that we restrict processing of your information under certain circumstances.
• Objection: Object to processing based on legitimate interests, including direct marketing.
• Withdrawal of Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond within a reasonable timeframe and in accordance with applicable requirements.

9. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from minors. If you believe that a child has provided us with personal information without appropriate consent, please contact us immediately and we will take steps to delete such information promptly.

10. Third-Party Links and Integrations

Our platform may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external services you access through our platform.

11. International Data Transfers

Your information may be processed and stored in locations outside your country of residence. When we transfer personal information across borders, we take appropriate steps to ensure that such transfers comply with applicable data protection requirements and that your information remains adequately protected.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the platform. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email: info@navireloxum.com
• Phone: +27 33 342 5508
• Address: Cascades Lifestyle Centre, 23 McCarthy Avenue, Cascades Cres, Pietermaritzburg, 3201, South Africa

We are committed to resolving any concerns promptly and transparently.